Rooms are paid in advance, at the same time as the reservation is made.
We accept the following credit- debit cards: American Express, Master Card, Visa.
Your card will be charged when you make your reservation. (Your reservation is not valid unless your payment has been accepted.)
All rates include Breakfast and VAT.
All rooms are non-smoking, as are all public areas at Story Hotel.
Change of reservations may only be done by e-mail (email@example.com) or by phone (+46 (0)8 558 095 00).
Please note, if you change arrival- or departure date, the room rate may vary from your original booking.
Once you are staying at the hotel you may of course prolong your stay. However we cannot guarantee availability.
Your reservation may be cancelled until the day prior to the arrival day at 12:00 (noon) local time. In case of a late cancellation we will keep the cost of the first night. To cancel your reservation, please send an e-mail: firstname.lastname@example.org or call: +46 (0)8 558 095 00.
CHECK-IN & CHECK-OUT
When reserving a room you will receive a confirmation with your personal key code. This code is to be registered by you at one of our check-in terminals in the lobby area. When entering the room you use the same personal key code as when checking in.
For security reason we also ask you to register the name of the person accompanying you.
If you are a Non-Swedish resident we need to register your passport number. You can register this when making your reservation or our Host in the lobby will take care of this when you check-in.
During your stay at Story Hotel we do not charge your room account for expenses in the Bar, Restaurant or for Room Service. You are kindly asked to pay with your credit card at the time of consumption.
When checking out, simply enter your personal key code at one of the
terminals in our lobby area!
Your room is available for check-in from 14:00 (2:00 pm). The latest
time for check-out is at 12:00 (noon).
Processing of personal data
We take care of your privacy. You should be able to feel secure when entrusting your personal data to us. For this reason, we have drawn up this policy. It is based on current data protection legislation and clarifies how we work to safeguard your rights and privacy.
The purpose of this policy is to make you aware of how we process your personal data, what we use them for, who may view them and under what conditions, and how you can safeguard your rights.
The main reason why we process your personal data is to fulfil our obligations towards you. We proceed on the basis that we do not process more personal data that is necessary for the purpose, and always endeavour to use the least sensitive information.
We also need your personal data to provide you with a good service, for example, in terms of marketing, monitoring and information. In addition, we may need your personal data to comply with laws and carry out customer and market analyses.
You have the right to object to our use of your personal data for direct marketing purposes. When we collect personal data about you for the first time, you will receive more information on this and how you can object to it.
What personal data do we process?
We only process personal data where there is a legal basis for this. We do not process personal data unless this is necessary for the fulfilment of obligations in accordance with agreements and the law. Examples are given below of the personal data we process:
How do we gain access to your personal data?
- Email address
- Telephone number
- Date of birth
- User name
- Payment card numbers, credit card numbers and other bank-related information
- Information that you registered without being requested to do so and which you provide voluntarily
Where possible, we try to obtain your consent before starting to process your personal data. We do this by asking you to complete explicit consent clauses if the processing is based on consent.
You have the right to withdraw your consent at any time. In such case, we will no longer process your personal data or obtain new data, provided that this is not necessary for the fulfilment of our obligations in accordance with an agreement or the law. Note that withdrawing your consent means we are unable to fulfil the obligations we have towards you.
We also gain access to your personal data in the following ways:
What information do we give you?
- Information you provide to us direct
- Information that is registered when you visit our website
- Information that we obtain from public records
- Information that we obtain when you consult one of our employees
- Information that we obtain when you register for our courses or seminars
- Information that we obtain when you subscribe to newsletters or other mailings
- Information that we obtain when you reply to our questionnaires and surveys
- Information that we obtain when you contact us, seek employment with us, visit us or otherwise make contact with us
When we collect your personal data for the first time, we will inform you how we have obtained your personal data, what we will use them for, what rights you have according to the data protection legislation, and how you can safeguard these rights. You will also be informed of who is responsible for the processing of the personal data and how you can contact us if you have any queries or need to submit a request or enquiry that concerns your personal data and/or your rights.
Are your personal data processed in a satisfactory manner?
We draw up procedures and methods of working to ensure that your personal data are processed in a secure way. The basic condition is that only employees and other persons within the organisation who need the personal data to carry out their work duties have access to them.
As regards sensitive personal data, we have established authorisation controls, which means there is a higher level of protection for your personal data.
Our security systems are developed with your privacy in mind, and provide a high degree of protection against intrusion, destruction and other modifications that may pose a risk to your privacy.
We have several policies for IT security, to ensure that your personal data are processed securely.
We do not transfer your personal data other than as explicitly stated in this policy.
When do we disclose your personal data?
Our basic principle is that we do not disclose your personal data to third parties if you have not given your consent to this or if it is not necessary for the fulfilment of our obligations in accordance with agreements or the law. In those cases where we disclose personal data to third parties, we draw up a confidentiality agreement to ensure that the personal data are processed in a satisfactory manner
Story Hotels is a data controller, which means that we are responsible for the processing of your personal data and for ensuring that your rights are safeguarded.
If you have any questions or concerns regarding GDPR you can reach us at: